Identificação e descrição de fatores críticos de sucesso em iniciativas brasileiras de telecentros

Abstract

The modern Information and Communication Technologies (ICT) became essential elements of welfare and competitiveness for people and organizations, as well as for a better positioning of the countries in the global scene. In other way ICT also generate a strong growth tendency of economic and social inequalities as a result of innovations and changes acceleration besides the vertiginous growth of the information volume and traffic in the multiplied and improved nets. Telecentres and telecentre nets are initiatives directed to the reduction of those inequalities and to propitiate access means to access information and qualification in the use of ICT by the poorer people and communities. Despite of its importance, many telecentre initiatives did not reach good results, even more in the poorer countries. Thus, what is aimed is to carry through a study on the applicability in selected telecentre initiatives in Brazil of a set of Critical Success Factors (CSF) extracted from the literature about international telecentre initiatives. The expectation is that the research brings useful information to help to improve the results and the management of Brazilian telecentre initiatives through efforts and resources focalization in the essential factors to the achievement of the objectives and to the accomplishment of the waited results.