Uso de repositórios digitais como ferramenta de gestão do conhecimento e organização da informação na administração pública

Abstract

In the current society, knowledge is the main input for the growth, innovation, competitivity and products and services improvement. The knowledge management contributes to reach the organization mission and strategic goals, providing methods and tools for production, catchment, storage, sharing and knowledge spread that is produced and internalized by organization staff, transforming the individual knowledge in collective knowledge. Technology is a important allied of knowledge management execution, and it has changed the human communication, that enables the formation of network societies, wich share information and knowledge, independent of geographic and temporal issues. In this perspective, digital repositories collaborate as a technological tool of the KM, facilitating the storage, organization, availability, search, recovery and preservation of technical, academic, scientific, cultural and historical institutional production. Public administration produces information and knowledge on a large scale, these being essential to the administrative activities of the government departments and to the exercise of citizenship, in this sense, the content produced internally needs to be disseminated in order to the population enjoy its benefits, once information and knowledge are mechanisms socially transformative, capable of contributing to the economic and social development of a nation, therefore, it is considered pertinent that the public administration has effective means to enable the storage, organization, preservation, search, retrieval, availability and access to these contents generated to serve the public. The mainstream of this work was to identify the use of digital repositories in Ministries; The mechanisms used to manage the content produced in these government departments and also to evaluate the relevance of this tool for the management of information and knowledge in the Esplanada dos Ministérios. The methodology used was based on bibliographical research and the use of a questionnaire to identify the reality of these government agencies in relation to the proposed objectives. It has been demonstrated that the use of digital repositories by the Ministries is still incipient, with the most widely used technological tools being the sites and the Sistema Eletrônico de Informações - SEI, which targets to manage electronic documents and processes, but they do not configure themselves as adequate tools of preservation of organization’s memory, once the information published on the site is dynamic and updated continuously, not having the storage feature for historical preservation of content. The same occurs with the use of the SEI, which performs documentary management, not having the purpose of providing storage, organization, search, retrieval, preservation and access to contents that are not of this nature, such as videos, audios and institutional images, government employee’s scientific production, and others contents. The results presented by the research show the urgent necessity of adopt tools that preserve their memory, one time they are government departments that are often impacted by the government’s transitions and managers.